Intelligent Agents power Student Support 'Chat-bots': "The South Orange County Commuity College District has put intelligentagents to work fielding questions from students through instant messaging. Students are able to ask questions about classes,their college and resources available to students in"
(Via EDUCAUSE Blogs -.)
Cyprien Lomas points to an interesting support approach utilizing an instant messaging format to providing access to resources and sharing information. I subscribe to a similar service called Smarter Child. Smarter Child is a commercial service that allows you to use check sports, weather, news and other such information. It is interesting to think of institutions using this approach to provide access to their knowledge bases.